Oriven — Business Plan & Documents | Trust Asset Management

Executive Summary

Oriven Trust Asset Management Ltd

Oriven Trust Asset Management is a professional Ugandan asset management company established to serve Ugandans in the Diaspora (UK, USA, Canada, Europe and beyond) who own or wish to acquire property, farmland, businesses or other assets in Uganda. The company's core mission is to be the most trusted, professionally managed, and fully transparent asset management partner in Uganda — solving the chronic and damaging problem of mismanagement, fraud and neglect that Diaspora asset owners face.

The Core Problem We Solve: Diaspora Ugandans collectively lose millions of dollars annually to fraudulent relatives, dishonest agents, encroachers, and incompetent managers. There is currently no nationally-established, professionally-structured company filling this gap at scale across all four regions of Uganda. Oriven is built to be exactly that company — with offices in both Uganda and the United Kingdom.

4Regions Covered

2Country Offices

10+Diaspora Markets

6Core Services

1. Company Overview

Company NameOriven Trust Asset Management Ltd

Trading NameOriven TAM

RegistrationUganda Registration Services Bureau (URSB)

Company TypePrivate Limited Company

Head OfficeKampala, Central Region, Uganda

UK BranchLondon, United Kingdom

Regional OfficesJinja (East) · Mbarara (West) · Gulu (North)

Target MarketUgandan Diaspora — UK, USA, Canada, Europe, UAE, Australia

Websitewww.oriventrust.com

Emailinfo@oriventrust.com | uk@oriventrust.com

2. Mission, Vision & Values

Mission

To provide Ugandans in the Diaspora with a professionally managed, fully transparent, legally accountable asset management service — so they can own, develop and benefit from their Ugandan assets with complete confidence, regardless of where in the world they live.

Vision

To be Uganda's number one trusted asset management company for the Diaspora — recognised for uncompromising integrity and measurable results across all four regions of Uganda and in the United Kingdom by 2030.

Five Core Values

Integrity — Every commitment is documented. Every action is reported. Every shilling is accounted for. No exceptions.
Objectivity — We act in the client's interest alone. No conflict of interest. No self-serving decisions.
Professional Competence & Due Care — Verified credentials, continuing professional development, and deep expertise in Ugandan property law, agricultural management, and regulatory compliance.
Confidentiality — Client information, financial data and asset details are never shared without explicit written consent.
Professional Behaviour — Every Oriven representative maintains the highest standards — transparent, respectful, accountable and legally compliant at all times.

3. Market Analysis

The Problem — Scale of the Opportunity

Uganda's Diaspora remittances exceed USD 1.2 billion annually. A significant portion of this is directed toward property purchase, construction, farming and business investment. However, the vast majority of Diaspora investors have no reliable, professional management structure in place. The consequences include:

Land sold by relatives without authorisation
Construction funds misappropriated by contractors or family
Rental income never remitted to the asset owner abroad
Agricultural land left idle or encroached upon
Business profits siphoned by local managers
Fraudulent title deed transfers
Properties falling into disrepair with no oversight

Target Customer Profile

Ugandans aged 28–65 resident abroad for 3+ years
Household income of GBP/USD 30,000–150,000 per annum
Own or planning to acquire land, property or business in Uganda
Unable to manage assets personally due to distance
High trust requirements — prior bad experiences are very common
Active on WhatsApp, social media and online banking platforms

Competitive Landscape

There is currently no nationally-established, multi-regional, professionally-branded asset management company in Uganda specifically targeting the Diaspora. Oriven enters a highly underserved market with a clear first-mover advantage in professional branding, legal documentation, and regional coverage — now further strengthened by our UK branch.

4. Services & Revenue Model

Service	Revenue Model	Target Price Range
Property & Rental Management	% of monthly rent collected	8–12% of rent value
Farming & Agricultural Management	Monthly retainer + % of harvest sales	UGX 300,000–1,500,000/mo
Construction Oversight	Fixed project fee or % of construction budget	5–8% of project value
Land Acquisition & Due Diligence	Fixed service fee	UGX 500,000–2,000,000
Business Management	Monthly management retainer	UGX 800,000–3,000,000/mo
Vehicle & Equipment Management	Monthly retainer	UGX 150,000–500,000/mo

5. Regional Strategy

Central Region — Kampala, Wakiso, Mukono, Mpigi

This is the company's headquarters and primary hub. Central Uganda has the highest density of Diaspora-owned assets — urban apartments, commercial properties, businesses and residential homes. The head office in Kampala will oversee Central operations and national administration.

Eastern Region — Jinja, Mbale, Soroti, Tororo, Iganga

Eastern Uganda is characterised by significant agricultural potential — maize, rice, tea, sugarcane and fish farming. Many Diaspora families originate from this region, with inherited land and family compounds requiring professional oversight.

Western Region — Mbarara, Fort Portal, Kasese, Kabale, Bushenyi

Western Uganda is Uganda's most productive agricultural region — tea, coffee, dairy, matooke and livestock. It is also home to Uganda's tourism corridor. Properties and farms here command high values and require active professional management.

Northern Region — Gulu, Lira, Arua, Kitgum, Apac

Post-conflict recovery has created significant land documentation challenges in the North. Oriven's services here focus on land recovery, documentation, and customary rights support — working closely with district land offices and LC structures.

UK Branch — London, United Kingdom

The UK branch serves as the primary diaspora-facing office for Ugandans across Britain and Europe. Services include client onboarding, KYC collection, consultation calls, and ongoing client relationship management — with all operational work coordinated through the Uganda head office.

6. Financial Projections (3 Years)

Item	Year 1	Year 2	Year 3
Target Active Clients	40–60	100–150	200–300
Projected Revenue (UGX)	120–200M	350–500M	700M–1.2B
Staff Count	8–12	20–30	40–60
Regional Offices	2 (Kampala + 1)	4 (all regions)	4 + district agents
Marketing Focus	UK & Kampala launch	US, Canada, Europe expansion	All Diaspora markets

7. Key Risks & Mitigation

Risk	Mitigation Strategy
Staff misconduct or fraud	Staff bonds, background checks, dual-signature systems, regular audits
Client disputes	Comprehensive written agreements, dispute resolution clause, independent arbitration
Land title fraud	Mandatory land registry search before any transaction, LC verification required
Regulatory changes	Ongoing legal counsel, ULS-registered advocate on retainer
Cash flow gaps	Advance service fees, client operational cost deposits
Reputation risk	Professional indemnity insurance, client charter, transparent reporting

8. Regulatory & Legal Requirements

Company Registration: URSB — Private Limited Company
Tax Registration: URA — TIN, VAT (if applicable)
NSSF: National Social Security Fund for all employees
Business Licence: KCCA and relevant district councils
Insurance: Professional Indemnity Insurance (IRA Uganda licensed)
Land Transactions: ULS-registered advocates for all transfers
Data Protection: Uganda Data Protection Act 2019 compliance
Anti-Money Laundering: KYC procedures aligned with FIA guidelines
UK Operations: Compliance with applicable UK company and consumer law

Legal Document

Standard Terms & Conditions of Service

Version 1.0 | Effective: January 2025 | To be read in conjunction with the Service Agreement

Important Notice: These Terms & Conditions constitute a legally binding agreement between the Client and Oriven Trust Asset Management Ltd. By signing the Service Agreement, the Client confirms they have read, understood and agreed to these Terms in full. Please seek independent legal advice if required before signing.

1. Definitions

In these Terms and Conditions, the following definitions apply:

"Oriven" / "the Company" — Oriven Trust Asset Management Ltd, registered in Uganda under URSB.
"Client" — The individual or entity who has engaged Oriven's services as set out in the signed Service Agreement.
"Asset" — Any property, land, farm, business, vehicle, equipment or other item entrusted to Oriven's management.
"Service Agreement" — The specific written agreement detailing services, fees and responsibilities.
"Management Fee" — The fees payable by the Client to Oriven for services rendered.
"Operational Costs" — Costs arising from the performance of services (e.g. government fees, survey costs, contractor payments) which are the Client's responsibility.
"Third Party" — Any external party engaged by Oriven on the Client's behalf (e.g. surveyors, advocates, insurers, contractors).

2. Scope of Services

2.1 Oriven agrees to provide only those services explicitly stated in the signed Service Agreement. Any additional services must be agreed in a written amendment signed by both parties.

2.2 Oriven acts as agent and manager on behalf of the Client. Oriven does not take ownership of any Client asset at any point.

2.3 Oriven reserves the right to engage verified Third Parties to fulfil specific aspects of the service, with the Client's prior consent.

3. Client Obligations

3.1 The Client must provide complete, accurate, and truthful information about all assets to be managed, including proof of ownership and any existing encumbrances.

3.2 The Client must complete and pass all KYC (Know Your Client) verification requirements before any service commences.

3.3 The Client is responsible for all Operational Costs associated with the management of their asset.

3.4 The Client must provide written authorisation for any action above the scope defined in the Service Agreement.

3.5 The Client must respond to Oriven communications within 5 business days. Prolonged non-response may result in service suspension.

3.6 The Client must not instruct any third party in relation to the managed asset without informing Oriven in writing.

4. Oriven's Obligations

4.1 Oriven will provide services with reasonable professional skill and care, in accordance with these Terms and the Service Agreement.

4.2 Oriven will maintain full written records of all activities, transactions, correspondence and decisions relating to each Client's asset.

4.3 Oriven will provide regular written progress reports at the frequency agreed in the Service Agreement (minimum: monthly).

4.4 Oriven will remit any collected income to the Client within the agreed timeframe, after deducting agreed management fees.

4.5 Oriven will not enter into any transaction on behalf of the Client that exceeds the authority granted without prior written Client approval.

4.6 Oriven will maintain the confidentiality of all Client information in accordance with Clause 9 of these Terms.

5. Fees & Payment

5.1 The Management Fee payable to Oriven is as specified in the Service Agreement and the Fee Schedule.

5.2 Management Fees are due monthly in advance unless otherwise agreed in writing.

5.3 Operational Costs are invoiced separately as they arise, with supporting receipts.

5.4 Oriven will not advance Operational Costs except in agreed emergency circumstances, to be reimbursed within 14 days.

5.5 Failure to pay Management Fees within 30 days of the due date will result in suspension of all services.

5.6 Oriven will issue a receipt for every payment received.

5.7 All fees are quoted in Uganda Shillings (UGX) unless otherwise stated. Exchange rate risk for international clients is borne by the Client.

6. Duration & Termination

6.1 The Service Agreement commences on the date of signing by both parties and continues for the duration specified therein.

6.2 Either party may terminate the Agreement by giving 60 days' written notice.

6.3 Oriven may terminate immediately if: (a) the Client provides false information; (b) the Client fails to pay fees after formal notice; (c) the Client engages in fraudulent or illegal activity.

6.4 Upon termination, Oriven will provide a full handover report and return all Client documents.

6.5 Advance fees for future periods will be refunded on a pro-rata basis.

7. Liability & Indemnity

7.1 Oriven shall not be liable for any loss arising from: (a) force majeure; (b) inaccurate information provided by the Client; (c) Third Party actions or failures; (d) acts of government or courts; (e) natural disasters or civil unrest.

7.2 Oriven's total liability shall not exceed the total management fees paid by the Client in the preceding 12 months.

7.3 The Client shall indemnify Oriven against claims arising from false information or pre-existing undisclosed disputes.

8. Dispute Resolution

8.1 Disputes shall first be attempted through good-faith negotiation within 30 days.

8.2 If negotiation fails, the dispute shall be referred to mediation through a mutually agreed licensed mediator in Uganda.

8.3 If mediation fails, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act (Uganda) Cap 4. The seat of arbitration shall be Kampala, Uganda.

8.4 These Terms are governed by the laws of Uganda.

9. Confidentiality

9.1 All staff, agents and contractors engaged by Oriven sign confidentiality agreements as a condition of engagement.

9.2 Client information will never be shared with any third party without explicit written consent, except where required by Ugandan law or necessary to provide the contracted services.

9.3 This confidentiality obligation survives termination of the Service Agreement indefinitely.

10. Anti-Money Laundering & KYC

10.1 Oriven complies with the Anti-Money Laundering Act (Uganda) and Financial Intelligence Authority (FIA) guidelines.

10.2 Clients must provide: (a) valid government-issued photo ID; (b) proof of address; (c) proof of asset ownership; (d) any other documentation required by applicable law.

10.3 Oriven reserves the right to decline or terminate any engagement where it has reasonable grounds to suspect illegal or suspicious activity.

11. Data Protection

11.1 Oriven processes Client personal data in compliance with Uganda's Data Protection and Privacy Act 2019.

11.2 Client data is collected, stored and processed only for the purpose of providing the agreed services.

11.3 Clients have the right to request access to, correction or deletion of their personal data held by Oriven.

Acceptance

By signing the Service Agreement, the Client confirms they have read, understood and agreed to these Terms & Conditions in their entirety. Oriven confirms it will perform services in accordance with these Terms and the five principles of Integrity, Objectivity, Professional Competence, Confidentiality and Professional Behaviour.

Client Onboarding Documents

Official Forms & Templates

The following forms are used during the client onboarding process. All forms must be completed in full, signed, and returned with supporting documentation. Forms may be completed digitally or in print.

Form OTA-01 — Client KYC & Identity Verification

Ref: ___________

All fields marked * are mandatory. This form must be accompanied by certified copies of all identity documents listed in Section C.

Section A — Personal Information

Full Legal Name *

Date of Birth *

Nationality *

Country of Residence *

Full Residential Address (Abroad) *

Email Address *

WhatsApp / Phone Number *

Occupation / Profession

Section B — Uganda Contact & Next of Kin

Uganda Contact Name (if any)

Uganda Contact Phone

Emergency Contact Name *

Emergency Contact Phone *

Relationship to Emergency Contact

Section C — Identity Documents Provided

Please tick and attach certified copies of the following:

☐ Valid Passport (photo page)

Passport No: ___________

☐ National ID

ID No: ___________

☐ Proof of Address (max 3 months old)

Document Type: ___________

☐ Uganda NIN (if available)

NIN: ___________

Section D — Declaration

I confirm that the information provided in this form is true, complete and accurate. I understand that providing false information may result in immediate termination of services and may be reported to relevant authorities. I consent to Oriven Trust Asset Management Ltd verifying my identity through appropriate channels.

Client Signature

Date

Oriven Verification Officer

Date Verified

Form OTA-02 — Asset Declaration Form

Ref: ___________

Complete one form per asset. If you have multiple assets, please request additional copies.

Section A — Asset Details

Asset Type *

☐ Land/Farm ☐ Residential ☐ Commercial ☐ Business ☐ Vehicle ☐ Other

Estimated Market Value (UGX or USD)

Physical Location of Asset (Plot no., village, sub-county, district, region) *

Land / Property Size

Current Condition

☐ Good ☐ Fair ☐ Poor ☐ Unknown

Section B — Ownership Documentation

Ownership Document Type

☐ Mailo Title ☐ Freehold ☐ Leasehold ☐ Customary ☐ Sale Agreement

Title / Block / Plot Number

Are there any disputes, caveats or encumbrances on this asset?

☐ No ☐ Yes — provide full details:

Section C — Requested Services

Please describe what you need Oriven to do with this asset *

Client Signature *

Date *

Oriven Officer

Date Received

Form OTA-05 — Monthly Management Report

Client Ref: ___________ | Month: ___________

Client Name

Asset Reference

Reporting Period

Activities This Month

Key Actions Taken

Income Summary

Income Type	Amount (UGX)	Date Received	From Whom


Total Income

Expenditure Summary

Item	Amount (UGX)	Receipt?	Authorised By
		☐ Yes ☐ No
		☐ Yes ☐ No
Total Expenditure

Net Remittance

Total Income

UGX ___________

Less: Management Fee

UGX ___________

Net Amount Remitted

UGX ___________

Regional Coordinator Signature

Date

Operations Manager Signature

Date

Legal Contract Template

Asset Management Service Agreement

Oriven Trust Asset Management — Service Agreement

Agreement No: OTA-AGR-__________

This Agreement is entered into on the _______ day of __________________, 20_____, between:

Oriven Trust Asset Management Ltd, registered in Uganda under the URSB, with registered office at _________________________, Kampala, Uganda ("Oriven")

— AND —

Name: _______________________________________________

Passport/ID No.: _______________________________________________

Address: _______________________________________________

Email: _______________________ Phone: _______________________

(hereinafter referred to as the "Client")

1. Asset(s) to be Managed

Asset No.	Description	Location	Title / Reference
1
2
3

2. Services to be Provided by Oriven

☐ Property & Rental Management

☐ Farming & Agricultural Management

☐ Construction Oversight

☐ Land Acquisition & Documentation

☐ Business Setup & Management

☐ Vehicle & Equipment Management

Specific Service Details

3. Fees & Payment Terms

Fee Item	Amount (UGX)	Frequency	Due Date
Monthly Management Fee		Monthly	1st of each month
Onboarding / Setup Fee		Once	Upon signing
% of Income Collected	____% of income	Monthly	With remittance
Operational Cost Deposit		Quarterly advance	Upon signing

4. Authority Granted to Oriven

The Client hereby authorises Oriven to:

☐ Collect rents, harvest proceeds and business income on the Client's behalf
☐ Hire and supervise farm workers, caretakers or tenant management staff
☐ Commission routine maintenance up to UGX ________________ per incident without prior approval
☐ Liaise with LC officials, government offices and third-party professionals on the Client's behalf
☐ Renew insurance policies on existing insured assets

Important: Oriven does NOT have authority to sell, transfer, mortgage or encumber any Client asset under any circumstances. Any such transaction requires a separate Power of Attorney and explicit written Client consent.

5. Duration

Agreement Start Date

Agreement End / Review Date

6. Signatures

Both parties confirm they have read and understood this Agreement and the Standard Terms & Conditions, and agree to be bound by them.

Client Full Name

Client Signature

Date & Location

Oriven Authorised Representative

Signature & Company Stamp

Title / Position

Witnessed by: ___________________________ Signature: ___________________________ Date: ____________

Ecosystem & Partners

Related Parties, Institutions & Professional Partners

Oriven operates within Uganda's established legal, governmental and professional framework. The following parties are essential to our operations and are engaged as needed depending on the client's service requirements.

Government Bodies

Institution	Role in Oriven's Services	Type
Uganda Registration Services Bureau (URSB)	Business registration, company searches, trademark registration	Regulatory
Ministry of Lands, Housing & Urban Development	Land title verification, land transfers, valuation services	Regulatory
Uganda Revenue Authority (URA)	Tax compliance, rental income tax, business taxes	Compliance
Financial Intelligence Authority (FIA)	AML compliance, KYC requirements, suspicious transaction reporting	AML
Kampala Capital City Authority (KCCA)	Business licences, property rates, Central region operations	Licensing
District Local Councils	Local land administration, rates, building approvals	Local Gov
Ministry of Agriculture (MAAIF)	Agricultural extension support, farming registration	Advisory
Insurance Regulatory Authority (IRA)	Oversight of licensed insurance providers engaged for client assets	Regulatory

The LC System

The Local Council (LC) system is critical to land management in Uganda. Oriven works with all three levels:

Level	Name	Role
LC1	Village Council	Boundary confirmation, neighbour verification, local witness letters
LC2	Parish Council	Dispute resolution, land records at parish level
LC3	Sub-County Council	Land committee matters, customary tenure confirmation

Important: All LC letters obtained for clients are verified with the issuing authority before being accepted. Oriven does not accept unofficial or unverified LC documents.

Professional Third Parties

Party	Qualification Required	Services Used For
Licensed Land Surveyor	Registered with Ministry of Lands	Boundary demarcation, area measurement, cadastral surveys
Registered Advocate	Uganda Law Society (ULS) member	Title transfer, lease drafting, Power of Attorney, court matters
Licensed Property Valuer	Institute of Surveyors of Uganda	Property valuation for insurance, sale or mortgage
Certified Accountant	CPA Uganda / ICPAU	Financial reporting, URA returns, income statements
Agricultural Extension Officer	Ministry of Agriculture registered	Farm planning, crop advisory, soil assessment
Licensed Insurer	IRA Uganda licensed	Property, crop, vehicle and liability insurance

Financial Partners

Type	Role
Commercial Banks (Stanbic, Centenary, DFCU, Equity)	Client income collection, Oriven operational accounts, international remittance
Mobile Money (MTN Mobile Money, Airtel Money)	Field payment collections, small expense settlements
International Remittance (Wise, Western Union, MoneyGram)	Remitting client income to Diaspora bank accounts worldwide

Diaspora Community Partners

Oriven builds partnerships with Ugandan community organisations in key Diaspora markets:

Ugandan community associations in the UK (Uganda High Commission outreach)
Ugandan diaspora churches and cultural organisations in the US and Canada
Ugandan student associations at UK and European universities
Ugandan professional networks (LinkedIn groups, WhatsApp communities)
Financial advisers and accountants serving the Ugandan diaspora

Pricing

Fee Schedule & Pricing Guide

Version 1.0 | 2025 | All prices in Uganda Shillings (UGX) unless stated. Subject to annual review. UK clients may be quoted in GBP — contact our London office.

Transparency Promise: All fees are agreed in writing before any work begins. There are zero hidden charges. Operational costs (government fees, survey fees) are always invoiced separately with full supporting receipts.

1. Onboarding Fees (One-Time)

Item	Amount (UGX)	Notes
Client Onboarding & KYC Processing	150,000	Identity verification and file setup
Asset Assessment & Initial Report (per asset)	250,000 – 500,000	Includes site visit and photographic report
Agreement Preparation & Legal Review	200,000	Service Agreement drafting

2. Property & Rental Management

Service	Fee Structure	Notes
Monthly Property Management	8–10% of monthly rent collected	Minimum UGX 200,000/month
Tenant Finding & Vetting	One month's rent (one-off)	Includes background check & lease drafting
Lease Renewal Management	UGX 150,000	Per renewal
Property Condition Report	UGX 100,000 – 250,000	Photos and written assessment
Maintenance Supervision	10% of contractor cost	Client pays contractor directly
Vacant Property Monitoring	UGX 200,000/month	Bi-weekly visits + monthly report

3. Farming & Agricultural Management

Service	Fee Structure	Notes
Monthly Farm Management Retainer	UGX 350,000 – 1,500,000/month	Based on farm size and crop type
Harvest Sale Management	5% of gross harvest sale value	On top of monthly retainer
Labour Hiring & Supervision	Included in retainer	Client pays worker wages directly
Agricultural Extension Advisory	UGX 300,000 – 600,000	Per engagement (3rd party cost extra)

4. Land Acquisition & Due Diligence

Service	Fee Structure	Notes
Land Title Verification & Registry Search	UGX 400,000 – 800,000	Registry fees are Operational Costs (extra)
LC Verification & Site Visit	UGX 300,000	Includes LC coordination
Boundary Survey Coordination	UGX 250,000	Surveyor fee is Operational Cost (extra)
Full Due Diligence Package	UGX 1,500,000	All of the above + full written report
Transfer Coordination (with advocate)	UGX 500,000 + advocate fees	Advocate quoted separately

5. Construction Oversight

Service	Fee Structure	Notes
Construction Supervision (full project)	5–8% of total construction budget	Min. UGX 2,000,000 per project
Contractor Vetting & Shortlisting	UGX 500,000	Includes 3 contractor quotations
Progress Reports + Site Visits	Included in project fee	Photos + written updates

6. Business Management

Service	Fee Structure	Notes
Business Registration (URSB)	UGX 600,000 + URSB fees	Includes name search and filing
Monthly Business Management	UGX 1,000,000 – 3,500,000/month	Based on business size and complexity
Monthly Financial Report	Included in management fee	Income, expenditure, reconciliation
URA Tax Filing (quarterly)	UGX 400,000 per filing	Government filing fees extra

What are Operational Costs?
Operational Costs are expenses arising directly from managing your asset — they are your costs as the asset owner, not part of Oriven's management fee. Examples: government registration fees, land survey fees, advocate fees, contractor payments, insurance premiums, maintenance repairs, worker wages, LC fees. Oriven will always seek your approval before incurring any Operational Cost above the agreed threshold, and will provide full receipts for all expenditures.

Internal Operations

Oriven Operations Manual — Key Procedures & Standards

1. Client Onboarding Process

Initial EnquiryClient submits enquiry via website, WhatsApp or email. Response required within 48 hours.

Needs Assessment Call30–60 minute consultation (WhatsApp/Zoom/in-person at UK or Uganda office) to understand the client's assets and requirements.

Service ProposalWritten proposal sent within 5 business days outlining scope, fees and next steps.

KYC Form SubmissionClient completes Form OTA-01 with ID documents. Documents verified within 3 business days.

Asset DeclarationClient completes Form OTA-02 for each asset. Oriven conducts initial asset assessment.

Service Agreement SignedTailored agreement drafted, reviewed and signed electronically or in writing.

Onboarding Fee ReceivedPayment confirmed before any operational work begins.

Regional HandoverFile handed to relevant regional coordinator with full briefing.

First Site Visit & ReportRegional coordinator visits asset, photographs, and sends initial condition report within 10 days.

2. Staff Conduct Standards

All staff sign a Code of Conduct and Confidentiality Agreement before commencing employment
No staff member may personally benefit from any client asset, transaction or relationship
No cash handling without dual authorisation and full receipt documentation
All site visits are documented with GPS-timestamped photographs
Any gift or payment offered by a client or third party must be declared immediately to the Operations Manager
Conflicts of interest must be declared in writing before engaging with any client or partner
Dismissal is immediate for any proven case of theft, fraud, dishonesty or breach of confidentiality

3. Income Collection & Remittance

All income collected on behalf of clients is deposited into a dedicated client collection account (separate from Oriven's operational account)
A receipt is issued to the payer immediately upon collection
Income statement is prepared at month-end showing all receipts
Management fee is deducted from collected income
Net amount is remitted to client within 5 business days of month-end
Remittance confirmation is sent to client immediately
Full monthly income report (Form OTA-05) is sent with the remittance

4. Land Verification Checklist

Before any land transaction is completed on behalf of a client, the following must be verified:

☐ Title search at the relevant land registry (plot no., block, county confirmed)
☐ Title deed physically inspected for authenticity (stamps, signatures, embossing)
☐ Caveat search — no caveats, mortgages or encumbrances on the title
☐ LC1 letter obtained and verified with the issuing LC chairman
☐ Seller identity confirmed against title deed and national ID
☐ Boundary demarcation by licensed surveyor
☐ Neighbours consulted and boundary confirmed
☐ Registered advocate engaged for all transfer documentation
☐ Full due diligence report submitted to client before any payment is made

Non-negotiable: No client funds are released for any land purchase until ALL items on this checklist are completed and documented. No exceptions.

5. Digital & Communication Tools

Tool	Primary Use
WhatsApp Business	Primary client communication channel
Zoom / Google Meet	Client consultation and review calls
Google Drive (client folders)	Secure storage of all client documents and photos
Oriven Business Email	Formal correspondence and report delivery
CRM System	Client database, follow-up tracking and reporting
GPS Camera App	Timestamped, location-tagged site photographs
Online Banking / Mobile Money	Income collection and remittance tracking
oriventrust.com Portal	Client enquiries, document access and information

The Ultimate Competitive Advantage

Oriven's greatest asset is trust — earned through radical transparency, professional documentation, consistent delivery, and our dual-country presence. Every positive client experience is a marketing story. Every report sent on time, every shilling remitted accurately, every photo of a well-maintained farm is proof that Oriven is different. Word of mouth within the Ugandan diaspora community is extremely powerful — one satisfied client can bring five more.